I. Eligibility for Refunds
Users may request a refund or return within 14 days of receiving the merchandise (based on the logistics delivery/signature date).
Items must remain in brand-new condition—specifically, unworn, unwashed, free of odors, and with all original tags and packaging intact.
If an item exhibits quality issues (e.g., damage, incorrect shipment, or significant color discrepancy), users may request a full refund or a product exchange.
For returns requested due to personal reasons (e.g., incorrect size or dissatisfaction with the style), the user is responsible for covering the return shipping costs.
II. Non-Returnable/Non-Exchangeable Items
Custom-made items or items that have undergone personalized modifications are not eligible for return or exchange unless they exhibit quality issues.
Items that have been worn, washed, or damaged by the user are not eligible for return or exchange.
Return requests submitted more than 7 days after the eligible application period has expired will not be accepted.
III. Return Address
Please ship returns to the following address:
Address: 10820 La Terraza Ave, Fountain Valley, CA 92708, USA
Before shipping, please ensure you contact our customer service team to confirm your return details; this ensures your return is processed smoothly and efficiently.
IV. Refund Process
Users must submit a refund request, providing their order number and a brief explanation (including photos if necessary).
Once the request has been approved by customer service, the user must follow the return procedure to ship the item back and provide the corresponding shipping tracking number.
Upon receiving the returned item and verifying that it meets all eligibility criteria, we will process the refund within 3–7 business days.
Refunds will be issued back to the original payment method used for the purchase; if the original payment method is no longer available, we will contact the user to arrange an alternative refund method.
V. Important Notes
Please do not return items using “Cash on Delivery” (COD) shipping services; we reserve the right to refuse acceptance of such packages.
We recommend using a trackable shipping method to ensure the safe return of your items.
In the event that the returned item is damaged or lost during transit, the sender assumes full responsibility.
This Refund and Return Policy is designed to protect the rights and interests of our users while ensuring the smooth delivery of our products and services.